Effective Date: 27.02.2026

At Aysha Aura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below:

1. Eligibility for Returns
   You may request a return if:
   • The item received is damaged, defective, or incorrect.
   • The return request is made within 3 days of receiving the product.
   • The item is unused, unwashed, and in its original packaging with tags intact.
   • Proof of purchase (order confirmation or invoice) is provided.
   Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
   The following items are not eligible for return:
   • Sale or discounted products.
   • Customized or made-to-order items.
   • Used, washed, or damaged items caused by the customer.
   • Products without original tags or packaging.
3. Return Process
   To initiate a return:
   • Contact us at hello@ayshaaura.com within the eligible return period.
   • Provide your order number and reason for return.
   • Our team will review your request and provide return instructions.
   • Ship the item back to the provided return address. Return shipping costs may be borne by the customer unless the product is defective or incorrect.
4. Refund Policy
   Once we receive and inspect the returned item:
   • If approved, refunds will be processed within 7–10 business days.
   • Refunds will be issued via the original payment method.
   • Shipping fees are non-refundable unless the return is due to our error.
   If your refund is delayed, please check with your bank or payment provider.
5. Exchange Policy
   We may offer exchanges for:
   • Damaged or defective items.
   • Wrong product delivered.
   Exchanges are subject to product availability.
6. Damaged or Incorrect Items
   If you receive a damaged or incorrect item:
   • Notify us within 48 hours of delivery.
   • Provide clear photos of the issue.
   • We will arrange replacement or refund accordingly.
7. Order Cancellation
   • Orders may be canceled before shipment.
   • Once shipped, orders cannot be canceled and must follow the return process.

Contact Us
If you have questions about this Return & Refund Policy, please contact:
📧 Email: hello@ayshaaura.com
📍 Website: https://ayshaaura.com